Digital Malawi Project Grievance Redress Mechanism
The Digital Malawi Project Grievance Redress Mechanism (GRM) provides a procedure for lodging, receiving and addressing grievances or complaints, concerns and queries from beneficiaries and stakeholders who are likely to be affected by or have an interest in the project activities. The GRM also provides a feedback mechanism for stakeholders with the intention of improving implementation of activities. One of objectives of this GRM is to enhance mutual communication and stakeholder engagement while encouraging interaction among all parties involved and interested in the project.
The Digital Malawi Project GRM is founded on a set of guiding principles of accessibility, predictability, confidentiality, fairness, transparency, equity and justice. It is designed in such a way that the marginalized and vulnerable people are not left out.